Quality Manager

Main Responsibilities:

• Coordinating and supervising all Quality Assurance activities in Production and in the Laboratory to ensure an exceptional quality product is delivered to the customer
• Ensuring Production Process output complies with customer expectations
• Being responsible for quality-related communication with customers
• Ensuring production compliance with all internal and customer bottle and packaging specifications
• Measurements and Testing
  • recording and reporting dimensional, functional, and visual attributes per internally specified requirements
  • maintaining optimum performance and internal calibration checks on quality-related equipment
• Customer Relationship Management regarding Quality Issues:
  • working with production and customer to determine optimized process settings to ensure specified requirements are met (specifically during sampling and product qualification process)
  • hosting periodic customer visits
  • managing customer complaint process
• Quality System:
  • ensuring compliance with all ISO and customer/external audit requirements
  • preparing and completing audits
• Documentation
• Being responsible for promoting a quality mindset in all plant employees
• Being responsible for the control & coordination of rework with the production of all nonconforming product

Education/Experience:

• 4-year degree preferably in chemistry or science area or equivalent experience
• Experience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment and with Coordinate Measuring Machine (CMM)
• At least 5 years of work experience in Quality Assurance combined with a demonstrated track-record of accomplishments as a QA Manager, preferably in manufacturing environment