Customer Solutions Representative

Customer Solutions Representative

Join a company where your problem-solving skills and customer focus make an impact.
My client is looking for a Customer Solutions Representative to help customers with product questions, orders, and technical support. You'll be the go-to resource for creating solutions, building trust, and supporting long-term relationships.

What you'll do:

• Be the first point of contact for customers by phone, email, and chat.

• Handle orders, returns, billing, and product inquiries.

• Recommend solutions and help design customer-specific thermal applications.

• Troubleshoot issues and partner with engineering and sales to improve service.

• Contribute to sales growth through upselling and strong customer support.

What we are looking for:

• 2+ years in customer service, sales support, or technical support.

• Strong communication skills and the ability to explain solutions clearly.

• Comfortable managing multiple priorities in a fast-paced environment.

• Interest in technical products training provided.

Why this role?

• Be part of a collaborative, supportive team.

• Gain technical training and career growth opportunities. 

• Office-based with occasional travel to meet customers or attend events.